Refund Policy

1. Return Eligibility

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must meet the following criteria:

• The item must be unused and in the same condition that you received it.
• The item must be in the original packaging.
• You must provide the receipt or proof of purchase.
• Items that have been modified, damaged due to misuse, or show signs of significant wear are not eligible for return.

2. Return Process

To initiate a return, please follow these steps:

1. Contact our customer support team at after-sales@luckeepbike.shop with your order number and reason for return.
2. Wait for a Return Merchandise Authorization (RMA) and shipping instructions from our team.
3. Pack the item securely in its original packaging.
4. Ship the item to the address provided in the RMA instructions.

3. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies (typically 5-10 business days).

4. Shipping Costs for Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of initial shipping (if applicable) will be deducted from your refund.

We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

5. Cancellations

Orders can be cancelled for a full refund if the request is made within 24 hours of placement and the order has not yet been processed for shipping. If the order has already been shipped, you will need to follow the Return Process outlined above.